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Forum Discussion
Night Hawk XR1000 - can't get apps to load on smart tv
Our entire house is on cellular internet. (county living) So everything is wifi. A cellular device is on our roof and that comes into the house and is plugged into our router. The company we go thru made an upgrade on 10/30 and we have internet, everything shows we are connected but when I try to load apps on our smart TV (Netflix, HBOMax, Hulu they will not load. I can't use Alexa or our irobot vaccum, basicly most everything on the network. BUT I can use my laptop to work and YOUTUBETV works. The Smart TV shows connected as well. Both the Nighthawk XR1000 and our Samsung smart tv are about 5.5 months old. We have unplugged tv, we have unplugged router, we have reset router, we have reset TV... nothing works. For example we get an error on Netflix NW-2-5 and when I look it up it says it usually means a network connectivity issue is stopping your device from reaching Netflix. But router and tv and everything shows connected.
PLEASE HELP!!!!
6 Replies
What cellular router/hotspot/gateway is it?
Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
akall040 wrote:
Our entire house is on cellular internet. (county living) So everything is wifi. A cellular device is on our roof and that comes into the house and is plugged into our router. The company we go thru made an upgrade on 10/30 and we have internet, everything shows we are connected but when I try to load apps on our smart TV (Netflix, HBOMax, Hulu they will not load. I can't use Alexa or our irobot vaccum, basicly most everything on the network. BUT I can use my laptop to work and YOUTUBETV works. The Smart TV shows connected as well. Both the Nighthawk XR1000 and our Samsung smart tv are about 5.5 months old. We have unplugged tv, we have unplugged router, we have reset router, we have reset TV... nothing works. For example we get an error on Netflix NW-2-5 and when I look it up it says it usually means a network connectivity issue is stopping your device from reaching Netflix. But router and tv and everything shows connected.
PLEASE HELP!!!!
