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night hawk xr500 slow speeds all of the sudden
wireless speeds were great then all of the sudden they went down to 30-40. was getting 300 plus. when i connect to my modem i can achieve 300plus. i am on uverse gig service. i have tried all the...
- You should get 3 months support with them I think.
A possible trick is to give the XR500 the MAC address of your previous router. Sometimes the ISP has trouble negotiating with a new router in which case that fixes it in some cases.
Netduma-Fraser wrote:
Will have to look at your images once they are moderated. Can you take a picture of your QoS page please. Also what speeds do you get when wired to the router?
49 down and 179 up
Still can't see the images at the moment. If you disable QoS in Anti-Bufferbloats options do you get full speeds wired or wireless?
Netduma-Fraser wrote:
Still can't see the images at the moment. If you disable QoS in Anti-Bufferbloats options do you get full speeds wired or wireless?i do not. not sure what happened. everything was fine one day then i noticed the speed drops.
- If you're not getting full speeds when QoS is completely disabled then it indicates either an issue in Settings/hardware or upstream. Have you got a new cable to connect XR500 to modem?
Netduma-Fraser wrote:
If you're not getting full speeds when QoS is completely disabled then it indicates either an issue in Settings/hardware or upstream. Have you got a new cable to connect XR500 to modem?tried a new cable before i posted my issue here and same results. anyway you can take a look. i have team viewer.
- As I say, it doesn't sound like a DumaOS issue so I'd recommend you contact Netgear support directly as they'll be able to help you better.
i appreciate everyone's help but after talking to netgear support they want the charge me a fee to troubeshoot my device eventhough its still under factory warranty. needless to say i will never buy anything netgear branded again. i have had many devices troubleshooted under factory warranty with out paying a fee. that is just bad business!
- You should get 3 months support with them I think.
A possible trick is to give the XR500 the MAC address of your previous router. Sometimes the ISP has trouble negotiating with a new router in which case that fixes it in some cases. tried the mac address trick and when i performed a speed test they were back to normal. when i tried to perform another speed test i get redirected to this error message
- Thats good! I can't see the message as picture hasn't been moderated. What does it say?
Router Behind Router Detected
Error: The Connection Monitor has detected a third party router connected to the 5268ACIf you want to connect additional computers or devices to your network:
Click the Resolve button below to enable the Connection Manager to correct the problem. There may be a delay of up to one minute while the Connection Manager resolves the problem.
Click the Disable button below if you want to continue using your Router behind Router.
WARNING: Many applications may not work in this case.
For detailed information regarding this issue, please click on the link below:
Router / Router Information- That's really weird, whats your physical setup?
nighthawk plugged into isp gateway. have my uverse tv's pugged into gateway as thats the only way i can get them to work, then everything else is pugged into the nighthawk.
- Was your computer connected to the WiFi of the gateway and connected via ethernet? I assume this message was on Windows rather than Speedtest.net?
Netduma-Fraser wrote:
Was your computer connected to the WiFi of the gateway and connected via ethernet? I assume this message was on Windows rather than Speedtest.net?connected to nighthawk via wifi. i was able to surf with the expeption of going to speedtest.n.t.
- Very odd, can you try other speed test websites and see if you get the same message appear please?
Netduma-Fraser wrote:
Very odd, can you try other speed test websites and see if you get the same message appear please?i've tried speedtest, dsl reports, and the at&t one and they all give same message. the only one that didnt was the xfinity one
- I have never seen that message. Is your ISP gateway in modem/bridge mode or router in DMZ? If not I think utilising one of those options should resolve the issue.
well i tried it again and im not getting the error page. really appreciate all the help you gave me!!!!!!!
- Fantastic to hear that! Really happy to hear it's resolved!