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Forum Discussion
ajkron
Dec 14, 2018Guide
night hawk xr500 slow speeds all of the sudden
wireless speeds were great then all of the sudden they went down to 30-40. was getting 300 plus. when i connect to my modem i can achieve 300plus. i am on uverse gig service. i have tried all the...
- Dec 15, 2018You should get 3 months support with them I think.
A possible trick is to give the XR500 the MAC address of your previous router. Sometimes the ISP has trouble negotiating with a new router in which case that fixes it in some cases.
Netduma-Fraser
Dec 16, 2018NetDuma Partner
That's really weird, whats your physical setup?
ajkron
Dec 16, 2018Guide
nighthawk plugged into isp gateway. have my uverse tv's pugged into gateway as thats the only way i can get them to work, then everything else is pugged into the nighthawk.
- Netduma-FraserDec 16, 2018NetDuma PartnerWas your computer connected to the WiFi of the gateway and connected via ethernet? I assume this message was on Windows rather than Speedtest.net?
- ajkronDec 16, 2018Guide
Netduma-Fraser wrote:
Was your computer connected to the WiFi of the gateway and connected via ethernet? I assume this message was on Windows rather than Speedtest.net?connected to nighthawk via wifi. i was able to surf with the expeption of going to speedtest.n.t.
- Netduma-FraserDec 16, 2018NetDuma PartnerVery odd, can you try other speed test websites and see if you get the same message appear please?
- ajkronDec 16, 2018Guide
Netduma-Fraser wrote:
Very odd, can you try other speed test websites and see if you get the same message appear please?i've tried speedtest, dsl reports, and the at&t one and they all give same message. the only one that didnt was the xfinity one
- Netduma-FraserDec 16, 2018NetDuma PartnerI have never seen that message. Is your ISP gateway in modem/bridge mode or router in DMZ? If not I think utilising one of those options should resolve the issue.
- ajkronDec 16, 2018Guide
well i tried it again and im not getting the error page. really appreciate all the help you gave me!!!!!!!
- Netduma-FraserDec 16, 2018NetDuma PartnerFantastic to hear that! Really happy to hear it's resolved!