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Forum Discussion
jer22
Mar 23, 2022Aspirant
NightHalke XR500 - reboot every 2-3 weeks needed
About every 3-4 weeks, the TV (Hulu) delays streaming as well as other slow ups. I just wind up rebooting the router and everything is fine for another period of time. It's almost as if some memory o...
FURRYe38
Mar 23, 2022Guru - Experienced User
NightHalke?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
IF the ISP modem already has a built in router and wifi, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
- jer22Mar 23, 2022Aspirant
NIGHTHAWKE - I corrected it. Typing fast. (kind of like "connected too" in your message)
is there another XR500?
the latest firmware - I look for update and it says there are none.
It just says UBEE on the modem. It actually has four ethernet ports on the back. Two seem useable. So that's what I have to use.
I do not have problems all the time, which I figure would happen if there was a problem with double NAT. IT is only after a period of time - originally I said 3-4 weeks. It is still 3-4 weeks
- FURRYe38Mar 24, 2022Guru - Experienced User
When this happens does the Internet LED turn amber by chance?
Can you find a model# of the ISP modem on the modems sticker?
jer22 wrote:
NIGHTHAWKE - I corrected it. Typing fast. (kind of like "connected too" in your message)
is there another XR500?
the latest firmware - I look for update and it says there are none.
It just says UBEE on the modem. It actually has four ethernet ports on the back. Two seem useable. So that's what I have to use.
I do not have problems all the time, which I figure would happen if there was a problem with double NAT. IT is only after a period of time - originally I said 3-4 weeks. It is still 3-4 weeks