NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AX5400 Random Factory Resets
I have had this router for about 5-6 months; however, this is now the 4th time i have to fix my router. for some reason the router after i try to login into it fails, this is very rare but when i...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What web browser do you use? I use MS Edge with mine. BE sure to clear out all browser caches before entering the routers web page.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
If you have a v1 XR1000, you might update FW: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-XR1000-Firmware-Version-1-0-0-68-Released/td-p/2312239/jump-to/first-unread-message