NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AX5400 (XR1000) Constant Issues
Received this router as a gift for father's day to replace an AC1750. Ever since setting up the Gaming router, its been having many many issues that require restarts to fix. I had my AC1750 for 8 yea...
Sorry to hear you're having these issues, I'll address each point:
1. We are aware it is slower than some of the other routers but please ensure you're connecting to the interface via HTTP rather than HTTPS. Use Google Chrome or a Chromium based browser. Do you have Armor enabled? If so disable that and it may speed up.
2. Do you have Smart Connect enabled? If so it could be the automatic switching between 2.4/5GHz causing it - not all devices seem to get along with that. Change the mode on 5GHz to Up to 2400 Mbps instead of 4800 Mbps - we have seen significantly less issues of disconnects on this mode.
3. See #2, also set the antenna like this for optimal range _ | | _
4. Could you clarify what you mean by the MAC and IP swap?
5. Can't help too much on that as that's a purely Netgear venture. You can however use the DumaOS app to use some of the DumaOS features via mobile.
1. We are aware it is slower than some of the other routers but please ensure you're connecting to the interface via HTTP rather than HTTPS. Use Google Chrome or a Chromium based browser. Do you have Armor enabled? If so disable that and it may speed up.
2. Do you have Smart Connect enabled? If so it could be the automatic switching between 2.4/5GHz causing it - not all devices seem to get along with that. Change the mode on 5GHz to Up to 2400 Mbps instead of 4800 Mbps - we have seen significantly less issues of disconnects on this mode.
3. See #2, also set the antenna like this for optimal range _ | | _
4. Could you clarify what you mean by the MAC and IP swap?
5. Can't help too much on that as that's a purely Netgear venture. You can however use the DumaOS app to use some of the DumaOS features via mobile.
Hello and thanks for the quick response.
1. Use chrome web browser by default and i disabled Armor on day 1, not a fan of it.
2. I did disable Smart Connect after reading a few weeks back about it causing issues with wireless devices. I'll try changing the 5GHz to 2400, it was set to 4800mbps.
3. I'll rearrange the antennaes as suggested and see if that helps with range
4. i attached a photo showing. i have all my devices on static IP Addresses and my wife always complains about her phone not having internet connection, i just checked it right now and thats what it shows on the Device Manager Network Map. I can manually fix it but it will randomly do this from time to time. It may be a visual error but ive noticed when devices cant retrieve an ip address, this is what happens on the Network Map.
Side Questions:
Should I enable AX to enable OFDMA?
Enable 20/40 MHz coexistence?
Enable Implicit Beamforming?
Enable Mu-MIMO?
Sorry about the side questions, my previous router had none of those options so its all new to me.
Thanks for getting back to us with this!
1. Does using HTTP speed things up at all? Are you using an incognito or private browsing mode at all? Depending on the browser and type, dumaos may not be able to cache data which will slow things down.
Let us know how you get on with points 2 and 3.
4. Are you using IPv6 in your network? If not, could you please disable it in the Network Settings as this could be causing a problem. We don't see this as much with the XR range but it can cause issues on our R2 router.
Depending on the kind of speeds you get from your ISP, enabling AX and subsequently OFDMA could definitely help so it's worth trying. Same goes for 20/40 coexistance, Beamforming and MU-MIMO. As these aren't features we at Netduma implemented, we may not be able to help as much with these, though I still believe there's no harm in trying them to experiment!
