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Forum Discussion
Nighthawk Router XR500 Drops internet randomly in full
Every single time it happens, i plug the modem directly into a computer and the internet is perfect. Plug that cable back into the router, no internet. I've switched out four cables minimum. Be...
I'd recommend you upgrade to the latest beta as it does have a fix that has helped some people: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-120-XR500/td-p/2071196/
Also what is the modem/router the XR is connected to?
Also what is the modem/router the XR is connected to?
It's connected to the SB6190 Arris, currently the best modem available with my service with COX. And there are no issues at all. Internet works every time I direct connect from the modem.
I've downloaded this new firmware, and after I am done with work today, I will upgrade the firmware to this newest version and report back - once it's been up a week straight.. it's been failing lately every day or every 2 days sometimes. So should be able to tell within a couple of days whether it is resolved.
- Okay keep us posted, thanks!
Ok, I installed the patch last night. Validated it is on that page, even shows in the corner now.
Sure enough today, during a DHCP release renew, all items in the house went down and lost internet mid-day. still connected, but no internet.
Modem direct to computer - works fine
Checked the logs, validated the event occurred. (attached picture)
Reboot the Router. Once the router is rebooted, I must then 'unplug and replug in' the brand new cable to the internet port, and quickly internet will be back. Until probably sometime tomorrow, when this occurs again.
This didn't used to occur, why would this be happening?
