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Forum Discussion
Jreal
Mar 11, 2018Aspirant
NightHawk Xr 500 pro gaming
Still dealing with high ping and lagging even worse now in game. I have never had this bad of a lag. Idk what else to do as of right now. Is something wrong with my router?
Jreal
Mar 11, 2018Aspirant
Hi jack, it has been going on for about two weeks now and I’ve even done a 1 on 1 and I’ve even bought a new modem just to test and see if it was that or the router, but it seems to be the router. My ISP has replaced everything new and techs have been in and out my house every other week. The problem is the router. I lag in games and the ping is really high Jack. I like the idea of the router and software, but I’m not sure if it’s finished yet. Something seems off
Netduma_Jack
Mar 12, 2018NetDuma Partner
Ok. Fraser will be back online tomorrow so he’ll arrange a 1-1 if needed. I’m sure we can help you get the bottom of the problem!
- JrealMar 12, 2018AspirantOk thanks!
- Netduma-FraserMar 12, 2018NetDuma PartnerHi Jreal, as I've done two 1 on 1's with you now and as far as I can see your settings are optimal I would recommend contacting the Netgear 24/7 English support line. If you go here: http://support.netgear.com/ and login it should give you a number to call.
- JrealJul 03, 2018AspirantHi, can we do another 1 on 1? My router is acting strange.