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Forum Discussion
Chelseanick25
Jun 22, 2018Guide
NightHawk Xr 500 pro gaming
Hi guys and gals, I’m pulling my hair out here.Ive spent a fortune on this router but can’t get it working at all.Im probably not as clued up as you guys so be kind I really need help. I’m vdsl fibr...
Netduma_Jack
Jun 22, 2018NetDuma Partner
Does your modem need PPoE? Which means, do you need to enter credentials like a username and password?
If so, make sure you do this on the router?
If you connect directly to your BT hub, do you get Internet?
If so, make sure you do this on the router?
If you connect directly to your BT hub, do you get Internet?
- Chelseanick25Jun 22, 2018GuideThanks for reply I’m not on by fibre I live in Hull we have a seperate telephone exchange who also supply our fibre lightstream.Im currently using a Technicolor modem router.im pretty sure you do need to sign in but the modem which is a bit openreach modem I was told in a netgear forum would work for vdsl from the cabinet which I am.Ive no settings for this it’s just plug and play lol.Need help setting it up on XR500 as I don’t know what I’m doing.
- KillhippieJun 23, 2018Prodigy
What model router is it? Has it a setting called bridge mode?
- Chelseanick25Jun 23, 2018GuideHi
No it’s just a basic modem no bells or whistles.I thought bridge mode was only for modem routers??Its a bt openreach modem
- KillhippieJun 23, 2018Prodigy
Can you confirm your service is not pure fibre, I thought Lightstream was pure fibre only? In which case you would have to use the router you have but change settings, are you sure you have FTTC (Fibre from the cabinet)
- Chelseanick25Jun 23, 2018Guide100% vdsl fibre from the cabinet which this modem supports