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Forum Discussion
wellbornwinter6
Apr 03, 2019Aspirant
nighthawk xr 500cant make work with ADSL modem
as the title says i cant get my XR500 to work it was waorking before but in a different location with a VDSL connection but i have to move from this location to a new one and now i made the same step...
FURRYe38
Apr 03, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Be sure to power OFF both ISP modem and XR router after it's configured. Then power On the modem and let it sync, then power ON the XR router after the modem is ready.
wellbornwinter6
Apr 03, 2019Aspirant
yes i did reset both of the them from the reset button on the back and when it turned on i found that my password and cofiguration still there on the XR500 how weird(stuff like my password for the whole router even the user name and the paswword for internet service) and I did start a new setup wizrd with the new password and user name but nothing the thing is the XR500 is already have taken an IP from the ISP and i can see it and already have taken an DNS serve from the network autimatically but no internet no site open with me