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Forum Discussion
ashleyeliz
Aug 28, 2023Aspirant
Nighthawk XR1000 Blocking all Steam Connections
Starting last week, my router started blocking all steam server access for downloads and online play. A gaming router.. blocking gaming. I have had this router with no issues for three years. Af...
FURRYe38
Aug 29, 2023Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- ashleyelizAug 29, 2023Aspirant
It is not ISP owned, it is my own Netgear modem and its CM1200
- FURRYe38Aug 29, 2023Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
ashleyeliz wrote:
It is not ISP owned, it is my own Netgear modem and its CM1200
- ashleyelizAug 29, 2023Aspirant
Time
Priority
Description
Tue Aug 29 10:42:23 2023
Error (4)
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=0;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:57:44 2023
Notice (6)
CM-STATUS message sent. Event Type Code: 5; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=0;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:57:33 2023
Warning (5)
Dynamic Range Window violation
Tue Aug 29 01:57:33 2023
Warning (5)
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=0;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:57:33 2023
Warning (5)
Dynamic Range Window violation
Tue Aug 29 01:57:33 2023
Warning (5)
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=0;CMTS-MAC=0
Tue Aug 29 01:57:33 2023
Warning (5)
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=0;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:57:29 2023
Notice (6)
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=0;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:57:24 2023
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=0;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:57:24 2023
Warning (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00000;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
Time Not Established
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Time Not Established
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00000;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:56:25 2023
Critical (3)
Resetting the cable modem due to docsDevResetNow
Tue Aug 29 01:51:34 2023
Notice (6)
CM-STATUS message sent. Event Type Code: 5; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:51:22 2023
Warning (5)
Dynamic Range Window violation
Tue Aug 29 01:51:22 2023
Warning (5)
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:51:22 2023
Warning (5)
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:51:18 2023
Notice (6)
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:51:18 2023
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:51:17 2023
Warning (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:51:13 2023
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Tue Aug 29 01:51:04 2023
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:50:52 2023
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:50:45 2023
Critical (3)
DHCP FAILED - Discover sent, no offer received;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:49:42 2023
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Tue Aug 29 01:49:36 2023
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:49:15 2023
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:49:08 2023
Critical (3)
DHCP FAILED - Discover sent, no offer received;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:48:05 2023
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Tue Aug 29 01:47:53 2023
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:47:39 2023
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:47:28 2023
Critical (3)
DHCP FAILED - Discover sent, no offer received;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:46:29 2023
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Tue Aug 29 01:46:16 2023
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:46:05 2023
Critical (3)
DHCP FAILED - Discover sent, no offer received;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:45:06 2023
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Tue Aug 29 01:44:51 2023
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:44:17 2023
Warning (5)
B-INIT-RNG Failure - Retries exceeded;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:44:17 2023
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=00000;CMTS-MAC=00000;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 29 01:42:43 2023
Critical (3)
TFTP Request Retries exceeded, CM unable to register