NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GreedyGuido
Sep 11, 2021Aspirant
Nighthawk XR1000 Connection Dropouts to Aussie Broadband NBN HFC
I have been using Netgear routers for almost 30 years and recently upgraded from an N900 to a Nighthawk XR1000. My two kids and I do a lot of gaming and I like the features the XR1000 offered to game...
FURRYe38
Sep 11, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
GreedyGuido
Sep 11, 2021Aspirant
The Australian NBN modem for the HFC connection is an Arris-CM8200.
It isn't a modem issue as the Netcomm NF18ACV connects and stays connected.
It is something specific to the XR1000
- GreedyGuidoSep 11, 2021Aspirant
On another note, when I had the XR1000 connected it wouldn't connect to PUBG. It would start to connect then hang. When I force the PUBG to close I always lost internet access to that PC.
It does not do this with the NetComm NF18ACV. I can play PUBG Battlegrounds with no issues.
- Netduma-FraserSep 12, 2021NetDuma PartnerThe PUBG issue is probably Geo-Filter related, if you disable that you should be able to play. Do you still have access to the interface when you get disconnected? If so can you take a look at the log file on the System Information page and see if there are any entries around the time of the disconnection please?
- GreedyGuidoSep 12, 2021Aspirant
Geo-Filter wasn't enables.
System say disconnect from internet but that isn't correct because other PCs stay connected and internet light on router does not indicate any issues. The more I look into it to more I thin it is a firmware issue.