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Forum Discussion
Dank90
Nov 05, 2022Aspirant
Nighthawk xr1000 intermittently drops internet connection
I have an Nighthawk XR1000 on version 1.0.0.64_1.0.49 connected to a Nighthawk CM1200 modem, the router will just randomly go from connected to disconnected status for internet and my PC connected vi...
michaelkenward
Nov 05, 2022Guru - Experienced User
Dank90 wrote:
I have an Nighthawk XR1000 on version 1.0.0.64_1.0.49 connected to a Nighthawk CM1200
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Pro Gaming Routers - NETGEAR Communities
Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
- Dank90Nov 05, 2022Aspirant
yup I went through some articles for my model https://www.netgear.com/support/product/xr1000.aspx#download and it looks like I am on latest firmware version but the firmware version may also be the issue so would need a recommended stable version to roll back to if that is the case.
- michaelkenwardNov 05, 2022Guru - Experienced User
Dank90 wrote:
... so would need a recommended stable version to roll back to if that is the case.
Not something you will find here.
Try in the appropriate section.
- Netduma-FraserNov 07, 2022NetDuma PartnerCould you grab the log from the System Information page please when it happens and we can take a look