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Ricktheracefan's avatar
Ricktheracefan
Star
Apr 10, 2022
Solved

Nighthawk XR1000 Router - Reboots every few hours

I have had this router for about 2 months and the performance is great when it works - however it reboots every few hours.   This is destroying my ability to work from home and to enjoy gaming.   Whe...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Apr 10, 2022
    There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Apr 10, 2022
There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.
  • Ricktheracefan's avatar
    Ricktheracefan
    Star
    Apr 10, 2022

    It is plugged into a power strip - I will try moving it to a direct wall outlet.

     

    What firmware is available that is more up to date?  I did update it it and reset when I first received it but it now claims it is up to date.  I'll do a look around for a newer version manually.  

     

    Edit - I found XR1000-V1.0.0.64_1.0.49 on this site - will be updating and will report result.

     

    Thanks

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 11, 2022

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      What CAT# LAN cable is connected between the router and ISP Modem/ONT? 

      • Ricktheracefan's avatar
        Ricktheracefan
        Star
        Apr 13, 2022
        My XFinity Modem info is below: 
         
        Model:CGM4331COM
        Vendor:Technicolor
        Hardware Revision:2.0
        Serial Number:************************
        Processor Speed:1503 MHz
        DRAM Total Memory:1024 MB
        DRAM Used Memory:680 MB
        DRAM Available Memory:344 MB
        Flash Total Memory:2048 MB
        Flash Used Memory:134 MB
        Flash Available Memory:1914 MB
         
        eMTA & DOCSIS Software Version:Prod_20.2_d31 & Prod_20.2
        Software Image Name:CGM4331COM_4.11p7s1_PROD_sey
        Advanced Services:CGM4331COM
        Packet Cable:2.0
    • Ricktheracefan's avatar
      Ricktheracefan
      Star
      Apr 13, 2022
      I updated the firmware and it was hopeful but it then rebooted on me.   I then took the extra step advised and connected the power directly to the wall outlet and got the power strip out of the equation - and now I have 2 days+ of uptime.
       
      Thanks!  
       
      SKIP PANEL

      System Info

       
       
      System Info
      2 days 1 hour 34 minutes 51 seconds
      Tue Apr 12 21:20:20 2022
      (GMT-5:00) Eastern Time (US & Canada)
      XR1000
      1.0.0.64_1.0.49
      3.1.1