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Ricktheracefan's avatar
Ricktheracefan
Star
Apr 10, 2022
Solved

Nighthawk XR1000 Router - Reboots every few hours

I have had this router for about 2 months and the performance is great when it works - however it reboots every few hours.   This is destroying my ability to work from home and to enjoy gaming.   Whe...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Apr 10, 2022
    There is a more up to date firmware so I would recommend installing that and then doing a factory reset for a fresh setup and see if it makes a difference. Otherwise, is the router connected to an power extender or direct to a wall outlet? We've seen issues like this resolved when it's connected direct to an outlet.
Ricktheracefan's avatar
Ricktheracefan
Star
Apr 10, 2022

It is plugged into a power strip - I will try moving it to a direct wall outlet.

 

What firmware is available that is more up to date?  I did update it it and reset when I first received it but it now claims it is up to date.  I'll do a look around for a newer version manually.  

 

Edit - I found XR1000-V1.0.0.64_1.0.49 on this site - will be updating and will report result.

 

Thanks

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 11, 2022

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What CAT# LAN cable is connected between the router and ISP Modem/ONT? 

  • Ricktheracefan's avatar
    Ricktheracefan
    Star
    Apr 13, 2022
    My XFinity Modem info is below: 
     
    Model:CGM4331COM
    Vendor:Technicolor
    Hardware Revision:2.0
    Serial Number:************************
    Processor Speed:1503 MHz
    DRAM Total Memory:1024 MB
    DRAM Used Memory:680 MB
    DRAM Available Memory:344 MB
    Flash Total Memory:2048 MB
    Flash Used Memory:134 MB
    Flash Available Memory:1914 MB
     
    eMTA & DOCSIS Software Version:Prod_20.2_d31 & Prod_20.2
    Software Image Name:CGM4331COM_4.11p7s1_PROD_sey
    Advanced Services:CGM4331COM
    Packet Cable:2.0
    • Netduma-Liam's avatar
      Netduma-Liam
      NetDuma Partner
      Apr 13, 2022

      How're you getting on with the new firmware? Has it helped?

      • Ricktheracefan's avatar
        Ricktheracefan
        Star
        Apr 15, 2022

        Netduma-Liam 

        After I update the firmware I was hopeful but it rebooted after about 2 hours.   I then moved it out of power strip and directly to wall and no issues since - uptime now over 4 days.

         

        UptimeRouter TimeTime ZoneBoard ModelFirmware VersionDumaOS Version

        4 days 1 hour 41 minutes 51 seconds
        Thu Apr 14 21:27:20 2022
        (GMT-5:00) Eastern Time (US & Canada)
        XR1000
        1.0.0.64_1.0.49
        3.1.1