NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk XR300 VPN Drop Outs
I just purchased a new Nighthawk XR300 and my Cisco VPN anyconnect client keeps on dropping in and out when connecting on DTLS protocol. If my connection randomly connects on TLSv1.2 then the connect...
Ok, so I did exactly that -
QoS - set to never
Disabled SIP ALG and unticked IGMP Proxying
It has made no difference....
I have attached a screenshot from the anyconnect client showing the protocol and cipher while connected on DTLS.
As stated this protocol and cipher works fine when bypassing my netgear routers, the only time the connection is stable is when this transport protocol on the VPN client would randomly negotiate at TLSv1.2 and a different cipher suite.
Its like the netgear rourters have instability on the DTLS protocol.
Here are just some other examples from this page, and to me looks to be an ongoing issue with netgear routers... I am a little dissapointed as my previous netgear router had it for 6 years, thinking the problem would go away bu purchasing this XR300 today and still the same issues.
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-AC-2600-blocking-DTLS-traffic/m-p/1285877
Can this please be escalated within Netgear and its engineers to investigate?
- Ah so it is a Netgear issue, I'd suggest creating a ticket with Netgear here: http://support.netgear.com/ then if you give us the ticket number we can try to escalate it from our side.
I did raise a ticket however it came up with no number, i then went to my support tickets and says I got none raised.
I even attached the screenshot here.
Your email ticket has been successfully submitted
The reference number is , a representative will review your ticket and reply to you shortly.
We have sent a confirmation email to ozkan.m@*******. You will receive an email notification when our support representative replies to your query.
Note : You must login to my.netgear.com portal to view updates/send followup response to this case.
If you are a new customer, you will receive a password reset email to login to
Your username is the same as your email address.
Thank you for choosing NETGEAR.
I managed to get a ticket logged this time - here is the reference number
42682775
