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Forum Discussion
Nighthawk XR500 - BT TV with Youview works for 4/5 and stops
Hi Netgear community,
I just purchased a Nighhawk Pro Gaming XR500 and althgouh the QoS, Devices and Network Management are working as designed, I am really struggling to get the BT TV working.
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This is out of my expertise unfortunately. Did you register your product here? https://www.netgear.com/mynetgear/registration/login.aspx if not then you won't get access to that premium support. Register your router then I'd recommend you give their 24/7 support line a call.
Hi,
Thanks for taking the time to reply. Yes I registered the XR500 during its first installation. However, I can't find a way to get in touch to live or phone support via "MyNETGEAR".
I'm now considering returning this equipment, given it doesn't allow a basic functionality (watch BT TV) nor provide me, in an non-convolutive way, the possibility to contact the support of the manufacturer.
For reference, in attachement, the screenshot that shows that despite I've got complimentary paid tehcnical support until 08/09/18, I'm not allowed to contact them directly but only post on the community forum and search the knowledge base. Not the best experience :-)
- Where did you purchase from? If you've only just bought it new then support shouldn't have expired. Did you get it second hand?
Can you help get kortex in touch with support?
DarrenM
Blanca_O
ChristineTBought brand new from Amazon.co.uk last Wednesday.
Honestly, I had a look on many technical forums, it doesn't appear to have anybody with an XR500 who reported the fault that found a fix. In example, on this very much forum the gentleman decided to return his XR500 after having exhausted all technical possibilities.
Thanks,
Kortex
