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Forum Discussion
Nighthawk XR500 configuration for IPTV
Hi everyone
I have spent the last few days trying to get an HT500a IPTV set top box working with my new XR500 router but I'm not having much luck. I have configured VLAN tagging with a tag grou...
Hi, i have now been contacting netgear support lvl 3 to help me out with IPTV config in the XR500. I have also a big issue with this setup.
Due to i creat a VLAN tag group with internet set ID 10 and prio 0, the i know my Distrubtion VLAN ID TAG witch is 501 and prio 4.
even if i do this witch also show in the guid on netgear. My router can only process one of either package so why i apply this settings but internet shouts down and everything blinks orange as it dosent work but the IPTV is coming through which is so weird and i can watch the tv but everything els is out.
I have now run a debug log for lvl 3 support and send it to them and see if they can cript out what is going wrong.
But if nothing work i want netgear to take responsible and either send my money back or send a newer model which works with IPTV. But otherwise the internet connection is fantastic but the VLAN need to work.
Anyone els know whats the cause of this? Anyone solved this problem?
Have you heard anything from L3 support?
Hi, im not sure what kind of support i have been given.
Because the problem still remains and i send log files of the VLAN and they try to figure it out.
I even contacted my ISP to secure if they might know whats the cause but they didnt either understand whats the issue.
They talked about IGMP Snooping wich i havent been using before. but i cant get it to work with that either.
Seems some software issue with the Netgear nighthawk XR500 is the issue.
But im not sure.
Anyone els got any idé how to solve this?
Kind R.
Christian Ulmered- Using VLAN and IGMP the issue still isn't resolved? I'd chase the ticket you have open
Yes please do, the last information was about me discribing witch ip goes to witch device.
Also my ISP's provide me the VLAN ID TAG 501, Prio 4.
Default for VLAN ID INTERNET 10, PRIO 0.
Witch should have worked.
My ISP's talked about that the
VLAN for internet needs to be untaged but thats impossible due to the XR500 are defaulted as taged in the VLAN tag. im not quite sure what they mean by untag when its already there as default.
However according to me, it shouldnt bee this hard to config an IPTV due to the steps are quite phew and very simple.
The IGMP was something to come up when i talked to my ISP even though they are not technician so they wasn't 100% how to use this and if it was needed for the router.
Rommel on netgear support is the contact man that esculated my case futher, now im not sure but it seems they are replying back to him and me.
Funniest thing was when i config the IPTV, my IPTV are going through and shows on the TV but then the internet shuts down. and my ISP can see that my IPTV is sending out an IP adress but not my internet. So it very clear that the package protocoll isnt working as it should.
And why are the internet shutting down its so weird.
Kind R.
Christian