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Forum Discussion
Nighthawk XR500 configuration for IPTV
Hi everyone
I have spent the last few days trying to get an HT500a IPTV set top box working with my new XR500 router but I'm not having much luck. I have configured VLAN tagging with a tag grou...
Have you heard anything from L3 support?
Hi, im not sure what kind of support i have been given.
Because the problem still remains and i send log files of the VLAN and they try to figure it out.
I even contacted my ISP to secure if they might know whats the cause but they didnt either understand whats the issue.
They talked about IGMP Snooping wich i havent been using before. but i cant get it to work with that either.
Seems some software issue with the Netgear nighthawk XR500 is the issue.
But im not sure.
Anyone els got any idé how to solve this?
Kind R.
Christian Ulmered
- Using VLAN and IGMP the issue still isn't resolved? I'd chase the ticket you have open
Yes please do, the last information was about me discribing witch ip goes to witch device.
Also my ISP's provide me the VLAN ID TAG 501, Prio 4.
Default for VLAN ID INTERNET 10, PRIO 0.
Witch should have worked.
My ISP's talked about that the
VLAN for internet needs to be untaged but thats impossible due to the XR500 are defaulted as taged in the VLAN tag. im not quite sure what they mean by untag when its already there as default.
However according to me, it shouldnt bee this hard to config an IPTV due to the steps are quite phew and very simple.
The IGMP was something to come up when i talked to my ISP even though they are not technician so they wasn't 100% how to use this and if it was needed for the router.
Rommel on netgear support is the contact man that esculated my case futher, now im not sure but it seems they are replying back to him and me.
Funniest thing was when i config the IPTV, my IPTV are going through and shows on the TV but then the internet shuts down. and my ISP can see that my IPTV is sending out an IP adress but not my internet. So it very clear that the package protocoll isnt working as it should.
And why are the internet shutting down its so weird.
Kind R.
Christian- I meant for you to chase the ticket, I don't work for Netgear so don't have access to their ticketing system.