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Forum Discussion
Nighthawk XR500 continues to randomly drop connections
So i have been searching and having this issue for days now both my wired and WiFi devices will randomly lose their connection to the XR500 i have already tested to make sure the problem is isolated t...
Sorry to hear you're having trouble!
Do these drops occur in any kind of pattern? At a particular time perhaps?
Are you able to access the XRs interface when this happens?
If not, do you need to manually reboot the XR or will it come back up on its own?
- So it happens all day and it’s more of a hiccup but enough to knocks my devices off line and then connect back up almost instantly but it def interrupts all activity connected to a spectrum provided modem
- Go to Settings > Monitoring > Connection Status - what does DHCP obtained/expires say?
What spectrum modem is it?
What firmware is on the router?
If its happening several times a day, have you tried directly connecting a device to the modem and using it for a period of time to ensure it isn't a modem/line issue?
