NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Martin466
Aug 01, 2019Aspirant
Nighthawk xr500 cutting out
Hi everyone. So, long story short my router was doing a great job until recently. It now randomly just cuts out and I constantly disconnect from games or have huge lag spikes. I have disconnected it a...
FURRYe38
Aug 02, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Martin466 wrote:
Hi everyone. So, long story short my router was doing a great job until recently. It now randomly just cuts out and I constantly disconnect from games or have huge lag spikes. I have disconnected it and my modem works fine so it’s not that. So it must be the router, idk if someone has hacked it or what. (Not good with technology haha) when I reset the router it works well, but then it will randomly disconnect again. I don’t know what to do.
- Netduma-FraserAug 06, 2019NetDuma PartnerDoes it happen to all devices or just the gaming device? Does it occur across all games or one in particular? If you disable the Geo-Filter while playing does it still occur?