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ElijahA1's avatar
ElijahA1
Follower
Jul 30, 2020

Nighthawk XR500 keeps disconnecting from internet

My router keeps disconnecting from the internet every couple minutes. I barely set it up an hour ago and it's disconnected about 10 times. Everytime I would run a speed test it would disconnect during the test. Now it doesn't connect back to the internet.

1 Reply

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Jul 31, 2020
    First do a factory reset to regain internet access. What firmware version are you on? Go to Settings > Monitoring > Connection Status, what does it say for lease expired/obtained?