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Forum Discussion
NightHawk XR500 Not connect last update framavare
Good afternoon. Turning on the router, I received a new update for it. Following the message about the need for updates, I updated it. After updating the router, I found that my Internet speed fell b...
I'm sorry to hear you've had so many problems with your XR500, i'll try to help as best I can.
Firstly, I would suggest resetting the router using the reset button on the back. You will need to hold a pen or a pin in the hole until the light on the front of the router turns orange.
Once you have reset, I would suggest downloading the previous firmware: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40
Then when the router is started again, disable automatic updates (click I Disagree on the firmware update page) and then upload the firmware you just downloaded. Hopefully this will restore the speeds until we can figure out what's wrong with the latest version.