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Forum Discussion
Nighthawk XR500 USB Control Center not recognizing my printer
Router : Nighthawk XR500 OS : Windows 10 Printer : Samsung ML-2165 I tested the USB ports and they recognize the Flash drive and the USB light is on on the front of the router. I unplug the dr...
Nothing , no success. Tried with 2 printers - Samsung and Canon. There are no printers listed under XR500 which stays in red. :-( Also Windows can not find any printer when choosing Add a printer . If I plug them directly then printers are working flawlessly but when plugged into the router - nothing.
netgear usb control center
Download the Netgear Genie and try using it through the AirPrint functionality instead, does it work then?
Genie sees the printers, but I can not AirPrint as I don't own Apple products. Is there any other way?
- I'm sure I have used it with a non Mac device before. When you try to find a printer from a network location on say a word document does the printer not appear?
OK so I tried the apps from my Samsung phone and I can print trough my Canon when is connected to my WiFi, so that means there is nothing wrong with the drivers nor the printer. Canon gets its own IP address and no problem there.
So yes the problem is when I want to use the USB connection / router port , neither of the printers are recognized - Samsung ML-2165 and Canon MG3650(wifi is off).
When I try to print I can see the printers but they all have my desktops IP address and the printing fails.
I think Genie only sees what the computer sees, the printers installed.
When I connect the printer to the USB port on the router, what should happen? Does the printer need to get an IP address from the router so the apps or PC can communicate with it ?
- I've reached my limit of knowledge using printers unfortunately, I assume you have tried all the USB ports available? It wouldn't get an IP address as its not connected via ethernet/wifi.
Yeah, I tried both USB ports , the lights are on, but no printers recognized unfortunately. I guess no luck with this firmware as well. :-(
- Theres nothing else I can advise unfortunately. When the next firmware is officially released see if that resolves your issue
- Just had a thought, make sure your PC firewall/anti-virus isn't blocking the control center/genie app. Windows Firewall asked me how to interact with it
It worked with the new update but then it stopped working today... I don't know what happened... Probably some Win update messed it up again.
- Reinstall the firmware and see if that resolves it
Thanks, tried it few times but the Netgear USB contol center app won't see the printer again. Shame really... Thanks for your help anyway.
- That's unfortunate. The only thing I can suggest is to contact Netgear's support line as they're much more familar with how printers interact with their product.