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Thonie's avatar
Thonie
Initiate
Oct 02, 2019
Solved

Nighthawk XR500 Wired Slow Speed

I just bought a Nighthawk XR500 based on the positive reviews online. I don't want to be an early adopter of Wifi 6. Anyhow, I'm subscribed to Gigabit from my Canadian ISP (Rogers) and my old router...
  • Thonie's avatar
    Oct 03, 2019

    After so many frustrating days, I've finally resolved the issue.

     

    The XR500 was able to capture 932 Mbps during the initial setup. So, I thought the QOS is somewhat limiting the output. I bought a 50 ft cable and hook it up to the router directly to the PC. Boom! DL started showing 880 Mbps & 32 Mbps UL. I removed the long cable & put back the old ones.

    I started tracing my cables & swapping cables, nothing change...same slow speed.

    The solution was powering off the ethernet switch. Lo & behold...my speed went back to close to gigabit speed.

    BTW, I lived in a 3 story house so, there's a 5 port switch on each level.

     

    I would like to thank both of you for responding to my initial post. I was about to go crazy trying to resolve the slow speed issue. The forum is a good source for troubleshooting. I wish that I came here immediately at the first sign of trouble instead of wasting my time reading the manual.