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Forum Discussion
Vanthedia
Dec 19, 2022Guide
Nighthawk XR500 Won’t Factory Reset
Hello, Last night I decided to update my Nighthawk XR500 Gaming Router firmware, while two minutes into the process, internet from the ISP side dropped and stayed out for ~12 hours. Now my router ...
- Dec 19, 2022
As soon as you sent this I have figured it out.
The steps had me enter and select "cd desktop" and I am such a numb-skull that I had it stored in a folder on the desktop instead of the actual image on the desktop.
Once I put the image on the desktop it was successful and I am now up and working.Thank you everyone who contributed to helping me today!
michaelkenward
Dec 19, 2022Guru - Experienced User
Vanthedia wrote:
Last night I decided to update my Nighthawk XR500 Gaming Router firmware, while two minutes into the process, internet from the ISP side dropped and stayed out for ~12 hours.
Given the nature of the XR500 and its DumaOS operating system, you might get specialist advice over where they support those gaming routers.
Nighthawk Pro Gaming Routers - NETGEAR Communities
By the way, I gave been warned by people who understand these things better than I do, that the 30-30-30 trick doesn't work for these devices and can be harmful.