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Dlucas78's avatar
Dlucas78
Aspirant
Nov 25, 2018

Nighthawk XR500

I have purchased and upgraded my home router to the AC2600.  I have also upgraded my 1GB internet.   However when I have my computer plugged directly into the router.  My speed never will go to above...
Dlucas78's avatar
Dlucas78
Aspirant
Nov 25, 2018

 

Nighthawk current Firmware 2.3.2.32

ISP Modem Netgear CM-1000-1AZNAS

DOCSIS 3.1 21X8

Dlucas78's avatar
Dlucas78
Aspirant
Nov 25, 2018

When it goes through the setup and dectects the speed I get 300/300  which it is suppose to be 1 GPS up and 1 GPS down.

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 25, 2018

    What happens if you manully input 1000/1000? 

    Something you need to contact NG support about. 

    • Dlucas78's avatar
      Dlucas78
      Aspirant
      Nov 25, 2018
      I have spoke to netgear support for 3 times. They keep telling me to call my ISP. My ISP tells me to call netgear. When I change it to 1000/1000. My router slows network to a crawl
      • Netduma_Jack's avatar
        Netduma_Jack
        NetDuma Partner
        Nov 26, 2018

        Hi Dlucas,

         

        First of all the Nighthawk can definitely do over 1000mbps speed, so ignore your ISPs advice there!

         

        Could you try this please:

        1. Disable QoS in Anti-Bufferbloat's options (click the three horizontal lines in the top left corner of the panel)
        2. Does your modem have a bridge mode or a modem mode option? If so, please enable that
        3. Disable IPv6 in >Settings >Advanced 

        One other thing - does your connection use PPPoE?