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Forum Discussion
Nighthawk XR500
Hi, I have the Nighthawk Xr500 Gaming Router (model not listed above) on firmware V2.3.2.40
99% of the time this router is amazing and functions perfectly. But every now and then it randomly s...
I gotta be honest, I don't understand half of what you've said.
I'm not tech savy at all.
I just purchased this router as it was firstly made by Netgear and secondly advertised as a "Pro Gaming Router".
I've found if I reset the router before everytime I stream it helps. But if I get raided with around 1000 viewers, the router fails.
I got raided with over a 1000 viewers while on the VM Superhub and absolutely no problem.
If I don't reset the router before any stream it fails everytime at some point during the stream.
If I'm honest, it's ruining a very good start to my streaming career, it's a real shame.
The features of this router are so good, and when working it's absolutely perfect.
Have you guys found a solution yet to this problem?
There is a hotfix firmware for this issue here: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/ hopefully that'll resolve it. Would recommend you try it when you're not streaming to see if it works before you use it all the time again.
I installed the version containing the hotfix.
I really didn't know how I can test it without just using it in a real world scenario.
So on Friday I streamed as I normally would and I got a raid of 70+ people, the router failed again.
Then again this morning I streamed and without a raid I had 70+ viewers already and the router failed again.
Over a month ago I did a 24 hour stream and didn't trust the router, so I stuck with the standard VM superhub and I had raids of over 700 viewers, raids of over 100 viewers and we had 100's of people in the stream at all times. Not once did the internet stop working.
I've tested again and again and the only time the stream dies is when I am using this £250 Pro Gaming Router.
It's such a shame because the features of this router make it so desirable, but this problem makes it absolutely useless.
I'm thankful I purchased it from Argos and even though it's over 6 months old they are happy to offer a full refund.I'm sorry to hear you were unhappy with the product.
From the sounds of things, this was a hardware problem. Replacing the router should fix the issues but I understand completely if you'd rather just get a refund.
