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Forum Discussion
Nighthawk XR500
I've been having a similar problem with my XR500 running V2.3.2.134, the 2.4GHz channel just seems to turn off. The LED for 2.4GHz turns off, the remaining LEDs for power, internet, etc remain on. Th...
How was FW updated on the router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many devices do you have all connected?
What kind of things are you doing when this happens?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Smart Connect enabled?
Is 40Mhz coexistence only enabled?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Thank you for your questions. I think most of them are irrelevant other than the one about doing a factory reset.
The difficulty with diagnosing these problems is having a record of what was happening before the router stops responding, or having a watchdog that can power cycle the router when something goes wrong.