NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Big__Rossatron
May 15, 2020Tutor
Nighthawk XR700 Problem detecting internet connection
Hi, Got my XR700 today to replace an ASUS AC88U I have Vodafone Gigafast and I was running my Asus directly into the fibre box with no issues, when I try to connect my XR700 the setup wizzard...
Netduma-Fraser
May 16, 2020NetDuma Partner
Do you know if you require PPPoE or VLAN? If you go to Internet Setup and set it to dynamic and test the connection does that allow it to work? If not reboot the router first then reboot the fibre box, if that doesn't work boot them in the opposite order. Sometimes they're specific about how they want to be booted to establish a connection.
Big__Rossatron
May 16, 2020Tutor
Thanks for the reply. I require PPPoE, I have a username and password from my ISP.
I spent 8 hours yesterday messing with this including 2 hours on the phone to tech support. Who told me I needed to talk to tech support and he logged a callback ☹️
I'll try restarting during set up again
I spent 8 hours yesterday messing with this including 2 hours on the phone to tech support. Who told me I needed to talk to tech support and he logged a callback ☹️
I'll try restarting during set up again
- Netduma-FraserMay 16, 2020NetDuma PartnerOnce on Internet Setup you may need to set PPPoE to Always Connect.
- Big__RossatronMay 16, 2020Tutor
I managed to force in the settings for my ISP manually and get it working
thank you everyone for your input
- Netduma-FraserMay 16, 2020NetDuma PartnerThat is great to hear, thank you for updating us!