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Forum Discussion
Nighthawk XR700
Observed a higher than normal ping rate during game play 70+ ms versus 20 ms, I decided to cycle the modem and router which turned to be fatal move. My XR700 never wanted to broadcast SSID Wifi. S...
If TFTP is not restoring functionality of the interface at all and the WiFi is gone, which is a known bug then it sounds like it is faulty and there is nothing you can do unfortunately except try to pursue a replacement.
The 60 ghz isn't gone but no device can operate at that speed. It's interesting that no deep debugging features to determine that the router is really dead or faulty hardware. Netgear has overturned a RMA last second especially when i was expecting a new XR700 router. I'm super bitter as i have a faulty hardware with normal operation. Least Netgear could do is help a loyal Netgear customer. I stay bitter and not very happy that i paid $600 for a high end consumer product and left dry not even 1 year in my experience with this product. Spent tons of time trying to resolve, unfortunate outcome.
- You can go to routerlogin.net/debug.htm connect a USB and start debug capture and see it to TimChang but it may not indicate the issue if it is partly hardware. Sorry I can't help further
Send Tim a private message, unfortunately couldn't attach the router log files. There are attached to this thread, hoping we can find valuable information. If not, let's find other ways to get deep logs and hopefully find a resolution. Please advise on where to send the debug logs as I can't send a zip file.
TimChang If you guys can share any other router commands i can send to the router to initialize 2.4/5ghz this would be helpful. Obvious some extracts of the logs are concerning and seem semi hardware/software related. As I expressed, there is no way to share the logs as .zip isn't accepted so please share a repository i can send them. Meanwhile, here are two attachments that are noticable.
Ignore time stamp - seems off by a few weeks
[2021_01_14-07:33:49] ########### [ Th
[2021_01_14-07:33:49] u, 14 Jan 2021 07:33:49 -0600 start ] #############
[2021_01_14-07:33:49] sysinit: Configuration: NTP server : time-a.netgear.com Interval : Configuration
[2021_01_14-07:33:49] file: /var/run/hostapd-phy0.conf
[2021_01_14-07:33:49]
[2021_01_14-07:33:49] sysinit: Could not open configuration file '/var/run/hostapd-phy0.conf' for reading.
[2021_01_14-07:33:49]
[2021_01_14-07:33:49] sysinit: Failed to set up interface with /var/run/hostapd-phy0.conf
[2021_01_14-07:33:49]
[2021_01_14-07:33:49]
[2021_01_14-07:33:49] sysinit: Failed to initialize interface
[2021_01_14-07:33:49]
[2021_01_14-07:33:50] sysinit: 11ad link loss watch do
[2021_01_14-07:33:50] g is alive
[2021_01_14-07:33:50]
[2021_01_14-07:33:51] thermaltool: wifi1: No such device
[2021_01_14-07:33:51] thermaltool: wifi0: No such device
[2021_01_14-07:33:52] ########### [ Thu, 14 Jan 2021 07:33:52 -0600 end ] #############
[2021_01_14-07:33:56] thermaltool: wifi1: No such device
[2021_01_14-07:33:56] thermaltool: wifi0: No such device
[2021_01_14-07:33:57] ########### [ Thu, 14 Jan 2021 07:33:57 -0600 start ] #############
[2021_01_14-07:33:59] Save the collect log into debug-log.zip and upload to user- You can upload to dropbox for example and then send the link. As I said, this has happened before and has been classed as a hardware issue, it's unlikely they will be able to bring it back but see if Tim replies.
I've sent link to Onedrive in PM to you Netduma-Fraser Netduma-Liam TimChang but it would require an email. Hopefully you can request access via the link sent. Hoping you have interesting feedback to share from logs. Wondering why at this stage Netgear can't simply send me a replacement/new/used/refurbished of any kind to remediate the issue. Seems straight forward from a manufacturer to do the right thing? Once Netgear has the router in their hands they can fix, apply corrections or trash it but without leaving a customer hanging dry. I'd totally understand if I voided the warranty or messed around with the router but this is a hardware failure.
Hope someone at Netgear can acknowledge and do what is right regardless of the origin of this router or how it was acquired. It hasn't been tampered with... used for work and gaming but ceased to broadcast SSID after a powercycle.
Thanks for your help.
Patrick
@Netduma-Fraser @Netduma-Liam @TimChang any chance to see the logs? also, is there a command line to activate/shutdown attenna or signal to 2.4/5 ghz via telnet?
thanks, Patrick
- Telnet cannot be enabled on the router currently. Tim would be looking at the logs as it isn't a DumaOS feature. He may not reply/see if for awhile as he is very busy. I would class it as faulty and as such I wouldn't recommend holding out hope that this can be fixed in a quick fashion. If it is hardware then the XR700 is no longer being manufactured either so no opportunity to fix it there.
- You can check routerlogin.net/debug.htm to see whether telnet is still enabled on your version and then you may be able to do so but otherwise no. I'm not part of the Netgear team I am with Netduma but I have seen them class the XR700 as faulty for others who have experienced this. They may still be able to replace it but I'm not familar with their entire process.
Thank you to the NetDumaOS team who supported me along the way. Probably needed 29 email threads to find final resolution. Without the help of Netgear business unit - persistence and trying to crack the code of why 2.4/5 ghz stopped broadcasting. Nothing but a powercycle shut this down for days if not weeks.
routerlogin.net/debug.htm is probably where i hit something (if not all the options to fix it)
There was another debug adphost that I enabled (might have the name wrong) with a reboot and magically the DumaOS screen appeared which days over days and weeks it was saying
DumaOS not loaded yet
Don't worry we will redirect you shortly. (well that took weeks) to finally pop back up to the Red Screen versus the Grey Admin screen.
I will post on the 30th post reply the leds enable and successfully writting this message on my NetGear Nighthawk XR700.
I can't prevent and hopefully don't expect this issue to come back but having declared this router dead with hardware issue (Engineers here have to hope a little more). As to Netgear business - you failed your loyal customer by leading with your post warranty policies... now you have me looking at alternatives moving forward. Thank you all. Patrick
To the unfortunate believers of hardware diagnostic... here is the living revival of my XR700 now broadcasting 2.4/5 ghz SSID.
Perhaps I should offered technical assistance personally to all the ones that lost hope with a dead router while there is hope.
Thank you! Patrick
- That's great to hear! Thanks for the update, what was the specific option you changed?
Hello Patrick,
I'm having the same issue you have had in this thread. Can you tell me what you did to get the 2.4 & 5 bands to work properly?
At this point I'm at a complete loss after performing most, if not all, the recommended troubleshooting and fixes on this router.
Any help is greatly appreciated. Somehow I stumbled on a thread with my exact problem and an apparent solutions.
Thanks
