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Forum Discussion
No ethernet connection on XR500 after upgrading from N600
So yesterday I decided to upgrade my router to the XR500. I originally had the following setup:
Arris Modem (Spectrum)>>N600>>Netduma R1 This setup worked flawless for me for a couple years....
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Try a factory reset on the XR router and set up from scratch. Walk thru the setup wizard.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.