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Forum Discussion
No internet with XR500 following ISP change in DHCP
Hi, French ISP Orange is currently rolling out an update in their DHCP management (see https://lafibre.info/remplacer-livebox/durcissement-du-controle-de-loption-9011-et-de-la-conformite-protocolair...
Have you been using the XR500 directly connected to the wall or with a pure modem? If so then yes it doesn't look like it will work now and you'd need to use the livebox in between with the XR behind it for it to work. I can then put in a request for Netgear to implement that but may be best to make a ticket with Netgear directly about it.
Yes the XR500 was directly connected to the ONT while the livebox from Orange was resting in its box. I was very happy by the way it worked as I had a better wifi and only one device (ok two with the ONT) to manage everything.
I will open a ticket with Netgear support hoping they can implement the new fields required in DHCP v4 and v6 some day in the futur.
Thank you.
Does the ISP require a specific WAN port configuration for any router to be used with the ONT or is it just DHCP.
Might try a reboot or power cycle of the XR router while connected to the ONT while it's ON. Should work if the ISP and ONT configure DHCP on there services.
The ONT has only one ethernet port dedicated to be linked to the WAN port of the ISP router (named livebox at Orange) or any third party routeur compliant with the way they grand access to their network.
The XR500 get an IP like 172.19.x‧y and diplays that there is no internet connexion. According to what I've read this is the symptom of the activation of their new DHCP policy.
There is a lot of ressources in french communities to configure an Openwrt router, and how to manage this change of DHCP policy to replace the livebox but I'm too old for this **bleep**, that was my goal when I bought the XR500 four years ago.
I will setup the XR500 behind the livebox as a fancy wifi access point until a firmware update that may fix my issue.
