NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Aleronwen
Mar 07, 2023Tutor
No internet with XR500 following ISP change in DHCP
Hi, French ISP Orange is currently rolling out an update in their DHCP management (see https://lafibre.info/remplacer-livebox/durcissement-du-controle-de-loption-9011-et-de-la-conformite-protocolair...
Aleronwen
Mar 07, 2023Tutor
Yes the XR500 was directly connected to the ONT while the livebox from Orange was resting in its box. I was very happy by the way it worked as I had a better wifi and only one device (ok two with the ONT) to manage everything.
I will open a ticket with Netgear support hoping they can implement the new fields required in DHCP v4 and v6 some day in the futur.
Thank you.
FURRYe38
Mar 07, 2023Guru - Experienced User
Does the ISP require a specific WAN port configuration for any router to be used with the ONT or is it just DHCP.
Might try a reboot or power cycle of the XR router while connected to the ONT while it's ON. Should work if the ISP and ONT configure DHCP on there services.