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Forum Discussion
No ping heat map
So I can't get call of duty ping heat map to load. No servers show up in the map. But when I target other games servers will show up on the map. No idea where to start to fix this issue?
I just got my new xr1000 router today.... It's been 6 hours now and I've only had a headache. So far, at least the geofilter has managed to set my location. Of course, nothing else happens. The ping heatmap doesn't work either, and it doesn't even include Valorant... Well, in my own opinion, this router probably won't even reach the medium gaming router. But by no means high-end (but of course the price show that). Not to mention having to wait minutes to change 1-1 settings, a long seconds to move from one menu item to another. Big disappointment. And even though I've been on the line with advanced support for more than 2 hours, of course they can't help. For this kind of money, I shouldn't have to wait for constant synchronization. Because as I read the forums, this is the problem many times. But that doesn't help in most cases either.
Sorry to hear your experience hasn't been so smooth with the XR1000.
Could you clarify exactly what the problems you're facing are?
Regarding Ping Heatmap, I've spoken to the team and we'll see if we can get Valorant added for you. I suspect the reason it hasn't already been added is because all of the information for server locations and ping is available in the game.
What game are you trying to filter in Geo-filter? What are you seeing on the map when you boot up the game after adding it to Geo-filter? If you haven't already, it'd be worth having a read through this guide on setting up Geo-filter: