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Forum Discussion
not getting full veriszon gigabit speed on nighthawk
So heres a quick run down, i have the gigbit speed plan my router is connected straight to verizon network there is no modem in between. im getting reallt spotty speads with this sometimes its 467 an...
The fiber runs into a switch in the basement and there is a jack in the wall. When the tech plugged his laptop directly into the jack he was maxing out. When we plugged in the router he got slow speeds on the wifi. When I run setup on the modem it estimates my internet speed at 400-500 down but I saw his computer hit upwards of 700. Something is wrong with the router.
Ok well I suppose the first thing is to make sure you're running the latest firmware, which is available here: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40
All right, so I'm definitely running the most up to date firmware. I have switched to multiple different channels on the 5ghz band and none have a dramatic result on my wifi speeds. If I plug directly into the router I hit 1000 up/down, but if I'm on wifi anywhere, including right next to the xr500, I'm maxing out at about 250 down and 300 up. I have disable QoS settings and it changed nothing. The router worked just fine two weeks ago and now I get this nonsense. I've tried on two different computers in two different areas of the house. I'm at a loss here. Very frustrating that no one can identify what is causing this.
Under Settings > Wireless Setup, make sure that Smart Connect is turned off and that the 5GHz network's Mode field is set to the maximum speed. Try connecting to this 5GHz network and see if your speeds improve at all.
I basically want to figure out if this is a problem with only one band or with both. It might also be to do with congested channels. You could use a Wifi Analyzer to figure out if any channels in your house are paticuarily busy, and then set your router to avoid them.
I've disabled smart connect and checked both bands. The 2.4 maxed out at like 70/90. The 5ghz was a little better at 270/340. When the test first starts, the downloads smash at around 270 and just stick there. When it gets to the upload portion of the test it quickly starts at 1000 right away but then throttles back to the 300-370 range. Both modes are set to their highest available speeds.