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Forum Discussion
colieville
Dec 28, 2019Aspirant
Opening Port for Arlo
We've recently purchased an Arlo security system. Unfortunately, it appears as though the Arlo system won't stay connected to the router. After mulitple conversations with Arlo and Netgear, I've di...
Netduma-Fraser
Dec 28, 2019NetDuma Partner
I'd first try disabling Smart Connect for WiFi and manually connecting it to 2.4 or 5GHz as that might be the culprit. UPnP should open the ports that are needed so not sure that's the cause, what are the ports that have been added and what do you still need to add?
- colievilleDec 28, 2019Aspirant
It is connected via ethernet cable. I'm hoping it is a defective Arlo hub and a replacement will correct the issue.
- colievilleDec 31, 2019AspirantIt is not a defective Arlo hub. Got the replacement today and same issues...
- Netduma_AlexJan 02, 2020NetDuma Partner
Try disabling QoS completely by openining the Anti-Bufferbloat side menu and choosing Disable QoS.
- colievilleDec 28, 2019Aspirant
We were able to add the ports and that did not correct the issue.
- Netduma-FraserDec 28, 2019NetDuma PartnerCould you try disabling QoS completely from the Anti-Bufferbloat options please and see if that allows it to work correctly?
- colievilleDec 31, 2019AspirantAnti-Bufferbloat was marked “never”. Arlo was dropping from the router. So, I switched it to “When High Priority Traffic detected”. I also allocated more bandwidth to the Arlo hub. Unfortunately, it is still dropping...