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Forum Discussion

apparii's avatar
apparii
Tutor
Jan 08, 2021

Phone calls and text messages don’t work when connected to WiFi?

For some reason 5G and 4G devices have failed calls and text messages on my home network. Any setting changes or suggestions?
apparii's avatar
apparii
Tutor
Jan 08, 2021
Using the Nighthawk XR500
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Jan 09, 2021
Okay so I assume you're using WiFi calling? Are you using Smart Connect? If so disable this and connect to 2.4 or 5GHz manually and then see if it behaves better.
  • apparii's avatar
    apparii
    Tutor
    Jan 09, 2021
    Smart connect is not enabled. Thanks for the idea to check, though. WiFi calling is set up on all devices. Not sure why SMS/MMS messages don’t go through to Android users.
    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Jan 09, 2021
      In WAN Settings toggle SIP ALG and see if that helps please.
      • apparii's avatar
        apparii
        Tutor
        Jan 11, 2021
        Unfortunately that did not fix the issue with failed calls.