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Forum Discussion

LilsTheGOAT's avatar
LilsTheGOAT
Guide
Apr 24, 2019

Problems setting up, turning off?

Hey guys!   So I bought a the NetGear XR300 and DM200 Modem to replace my Sky modem/router. Following the setup process I can't get the router to stay on to complete setup.   Power both on, g...
LilsTheGOAT's avatar
LilsTheGOAT
Guide
Apr 25, 2019

So the new one works, but no I have set-up problems.

 

I completed the set-up wizard and it found my connection. The speed test came back with nothing.

After completing the set-up I had no internet access on my computer. Every time I went to access a website it sent me back to the router login.

 

I did try using the Mac of my old router to no avail. I also reset the modem and router a few times.

 

What do I need to do?

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Apr 25, 2019
    That sounds like you haven't actually completed the setup wizard, did you get past the part where it asks you to register the product on the Netgear site?
    • LilsTheGOAT's avatar
      LilsTheGOAT
      Guide
      Apr 25, 2019

      Interesting, no it didn't.

       

      On a side note, I have found that I can't connect with the modem only. So could it be the modem needs setting up?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 25, 2019

        Modem Combo Units:
        Couple of options,
        1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.