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Forum Discussion
Problems with XR500
Hi. I'm using an XR500 with an EX8000 extender. I have about 40 devices wirelessly connected to the router, either direct (2.4/5.0) or through the extender. Running firmware v2.3.2.56 Recen...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and EX? 30 feet is recommended in between router and EX to begin with depending upon building materials when wirelessly connected
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Does the same thing happen if the EX is turned OFF?
I'm using a cable modem from Spectrum, and measure consistently 12mb/s on upload and ~480mb/s on the download side. Model E31T2V1.
I've had the EX8000 about 40 feet away, on a second floor. Last night, I moved it to the front of the house, on the same level, and about 30 feet away (2 walls).
The channels are set to Auto, and 2.4 is using channel 9, while the 5.0 is using channels 153 (shows as 149 + 153(p) + 157 + 161).
Logging into my router, I see that the R-app for the dashboard is now no longer running (lower left one), with a spinning wait icon and eventually the message "the operation is taking longer than expected. Please briefly wait before using the R-App". Same thing for the device manager. They were both working fine last night and this morning. This is usually a warning sign that the router is no longer going to be working correctly.
2 wifi neighbors, but further off (-72dbm (ch 1 & 36) and -95dbm (ch 5)). My 5.0 shows up at -45dbm, and the same for 2.4Ghz.
Thanks.
Channel 9 should not be used. Thats not a primary channel, try one of the ones mentioned.
- On the System Information page in the Rapp panel options could you change the number of retries from 3 to 5 please. Then in Settings > Advanced > Advanced WiFi Settings, disable both the WiFi radios, apply, reboot, then go back, enable, apply and reboot again. See if you get the same issues after that.
I had already changed the R-App settings to 5. Didn't help. After ~12 hours since last reset, the R-Apps no longer work. Just spinning and time out.
Now looks like all upstairs devices are disconnected from the network. This is clearly a failing router. Now wondering if RAX120+EX8 or Orbi 4200 aren't better options. I'm not even sure if the RX500 lasted a year.
