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Forum Discussion
shunk
Jul 13, 2022Tutor
QOS problem on netgear XR500
Hello everyone, I'm posting my problem because I'm so frustrated that I can't solve it, so I'm counting on your help My problem is with the QOS, an error message (Device not found). I already had t...
- Jul 13, 2022
Did this occur after upgrading to the latest firmware version?
The way to solve this is to downgrade to the previous firmware version, factory reset the XR, then re-upgrade to the latest without factory resetting.
Try that and let us know if you're still having issues afterwards.
Netduma-Liam
Jul 13, 2022NetDuma Partner
Did this occur after upgrading to the latest firmware version?
The way to solve this is to downgrade to the previous firmware version, factory reset the XR, then re-upgrade to the latest without factory resetting.
Try that and let us know if you're still having issues afterwards.
shunk
Jul 13, 2022Tutor
good evening, thank you for your help, everything works.
I have updated to version .114 and make the manipulation propose it to work well I find the functionality of the QOS
I can't access the settings page for opening NAT ports because upnp doesn't work with my console connected to a cable network, but it does work with wifi
- Netduma-LiamJul 14, 2022NetDuma Partner
OK that's good, so you now have access to QoS and can configure it properly, correct?
Are you referring to accessing the settings for the XR500? Or are you referring to your ISP router?
We have this guide here suggesting some things you can do to help with NAT issues, perhaps give that a read here:
- shunkJul 14, 2022Tutoryes the QOS problem is solved and I can configure
I was referring to accessing the XR500 settings because I don't have an upstream router, shortly after your answers I was able to access it but still with the upnp problem
The port opening is not a problem this one works it would have just been better that the upnp takes care of it- Netduma-FraserJul 14, 2022NetDuma PartnerWhere are you seeing an issue with UPnP specifically? Set NAT to Open instead and see if that works better for you.