NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8000p Nighthawk random disconnections and lag
Not sure why but these past couple days the wifi has been beyond bad. Not all the devices can connection to it, and ISP said they didn't find anything wrong on their end. I did attempt to find some so...
1. what modem/gateway are you connected to? ISP's are great at saying "its not our line/device"
2. when it disconnects is it saying "connected, no internet", is the wifi not broadcasting, does the router reboot? what exactly happens?
3. Is this a new device? or was it working fine and just recently started happening?
- Brand new device. Was working fine for the first 2 to 3 weeks. Then recently the wifi has been **bleep**ty. Random disconnections, slow speeds when devices can connection, or devices can't find the network. Worst part is that it says there is internet, but it's super slow. And the plan i pay for is above 600 mbps. It's frustrating lol.
The modem I have is the CM1100 from netgear since Xfinity said it was compatible.Are you using WAN port aggregation? If so, disable it on the cm1100 and the R8000P.
Wan port aggregation has been nothing but issues with consumer devices and if you don't pay for >1gig speeds, its not beneficial.
Does it impact wired speeds?
Do you have a screen snip of the cm1100's cable connection page and logs? it'd suck to troubleshoot the router when it was a line issue.
- Right now I'm wiaitng for support to contact me back. The router and modem is in my moms room. She is out rn and I can't get in since she locked her door.
I did was support told me to do and changed some setting like MTU, channels, nd related steps and reset the router and modem. But it worked for a little bit then went back to he bad stuff. I'm rrtinf to work remotely and help out and it's preventing me from doing that. It's terrible. Barely can get a page to load. And the connection doesn't want to work. Honestly feels like a waste if money buying the router for 300 just for these issues to happen. I dont even think i can return jt which is the worst part.