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Forum Discussion
R9000 failure
Very disappointing....bought an expensive R9000 router Oct 2019. Yesterday is started working slowly then after a couple hours stopped altogether. Went through the usual phone calls with Xfinity, n...
CG8349 wrote:The router has power and shows it's connected to the modem, but won't 'send' anything out.
Any other LED indications on the long line of LEDs on the fine router?
CG8349 wrote:Neither wireless nor ethernet ports work.
Whatever "work" is - allowing to reach the Internet? Connect a computer to a LAN port making the LAN LED number x light where one could try to open the router Web UI? Wireless visible on air or not? WiFi LED for 2.4 GHz and 5 GHz on air?
CG8349 wrote:I tried downloading the firmare update in hopes it would help but the firmware update ZIP file says 'disc corrupted' and it won't work, either.
The times of click the file and run something out of a ZIP archive are long times gone - this was a popular way to spread malware. The firmware image is named .img - this does not mean it's a whatever disk image you can open on your computer - nothing corrupted there. This is the file to upload using the router Web UI.
You can also try a factory reset by -> https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router and reconfigure the router from scratch.
Should the device proof to be broken, head to https://my.netgear.com/ ... Login if required ... My Support -> [Contact Support] -> Replace my defective product