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Forum Discussion

my340i's avatar
my340i
Apprentice
Apr 12, 2022

Extremely Slow XR500 Router

Hey All,    I have an extremely slow Nighthawk XR500 (Tested on V2.3.2.130 and V2.3.2.134) that is of course out of warranty. I am paying for 900 mbps which I am getting when wired to my modem. Whe...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 14, 2022

What model# is the ISP modem? 

my340i's avatar
my340i
Apprentice
Apr 15, 2022

I first had a Surfboard SB6190 which is when I thought it was the modems problem, I then upgraded to a Motorola MB8611 and still now have the exact same problem which in my eyes has made it crystal clear I have another bad modem from Nighthawk. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 21, 2022

    What CAT# LAN cable do you have between the ISP modem and XR router? CAT6 is recommended. 

    my340i wrote:

    I first had a Surfboard SB6190 which is when I thought it was the modems problem, I then upgraded to a Motorola MB8611 and still now have the exact same problem which in my eyes has made it crystal clear I have another bad modem from Nighthawk.