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Forum Discussion

jkraft24's avatar
jkraft24
Initiate
Feb 13, 2018
Solved

Higher Ping

After setup I have a higher ping on speedtest and dsl reports... i went from 15ms to 40ms. Did I do something wrong or is this an issue?
Jreal's avatar
Jreal
Aspirant
Mar 09, 2018
Yea the ping is crazy high. I’ve even tried calling my isp and they have sent multiple techs to my home and fixed everything they possibly could, but for sure it’s the router. Something is wrong with is. I’m going to try a modem swap and see if that works, but if it doesn’t then I mite get rid of it smh. I’m disappointed
Xolhid's avatar
Xolhid
Apprentice
Mar 10, 2018
What modem do you have? I do know some modems have bad chipsets that cause lag spikes and bad gaming connections. I currently own an Arris SB8200 and it's a beast, but I do know a few of the older models along with some Netgear CM standalone modems have faulty chipsets. IMO, it's best to have a standalone modem that doesn't have wifi or need much internal configuration. The SB8200 is a Docsis 3.0/3.1 modem, so it is future proof for a long time.

Lastly since you did have techs come out, odds are they tested your home network connections and internal feed, zo that should be ok. The XR500 is a beast, but like all electronics, it isn't immune to a possible manufacturing defect. If this is the case, I would recommend trying again.
  • Jreal's avatar
    Jreal
    Aspirant
    Mar 10, 2018
    I have the netgear cm1000. It’s a stand alone modem only. The techs even checked the nodes outside my house and literally found nothing. So it’s one of the two. They even put new wires in smh. Do you know anything about the cm1000 modem?