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UI issue but Netgear tech support is the dumbest in the world.... CONTINUATION
In the original post, I mentioned that in the XR500, if you plug a cable into port 4, in DumaOS, it shows up as Port 1. Called Netgear stupid support and after THREE changes of modem, the problem...
- .66 is just security updates from NG so no changes on our side. It's not fixed in the current build but the fastest way to get the fixes would be to upgrade to the 3.0 beta.
None of them are "second-hand". I bought them brand new from the store.
Then because they said I had to send it back before they'll send me a new one (otherwise pay $40 to get them ship first), I took it to another branch of the store to exchange for a new one.
Same problem.
Then they said because of the hassles, they'll waive the $40 and send me a new one from their warehouse because they have the "latest" stock.
Same problem.
As I understand it, this product has been around for about 2 years. I find it hard to believe 2 stores would have the very first batch of the product on their shopfloor for 2 years and not have sold it. Regardless, the replacement is from Netgear's warehouse where they claim to have the latest stock and it didn't fix it either.
It really is an UI problem. On the hardware, the ports at the back match the LEDs at the front. What doesn't match is the UI showing port 1 to 4. UI is programmable. Just switch the order!
My guess is the UI issue came from the original error (because of the ports on the hardware) and so they would have been correct on the first batches of the XR500 but since that was fixed, it puts the UI out of whack.
Regardless, it's poor quality (and destroys reputation) if a user unplugs a cable from port 4 and the UI says port 1 is unplugged.
But no, the dumbos at Netgear didn't even take the time to verify that....especially when I listed the steps to reproduce the problem AND also included screenshots!
If you mean in Netduma's software in table view it shows the ports the wrong way round, and the ports on the front match the ports on the back so the port closest to the WAN port is 1 then its a know issue with Neduma's software and will hoefully be fixed in the firmware update to 3.0, its just a UI glitch and does not effect the routers operation.
- I rest my case.
Thank you everyone.- I reported this issue a year or 2 ago. In this very forum. I too name everything and like order but gave up worrying about it long ago. Considering the trouble I went through with updating firmware last time with the troubled .40, I’m in no rush to update. I’ll wait.
- I got a response from a developer. Basically the switch inside the router was put in the wrong way round, so our reading of it is incorrect because we assumed (naturally) it would be put in correctly. So I'm trying to get a dev to change that as regardless of why it has happened it does look like an issue to the end user.