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Forum Discussion
Very Disappointed with XR500
Purchased a XR500 a couple days ago to upgrade an older R7000, really had high hopes for the router, but to my dismay it looks like I will be returning it. Setup went smooth, it was after the set up...
Thanks for the update, let us know if the new unit resolves your issue.
Received a brand new XR500 from Netgear. Still the same, so it's not a hardware problem. It's has to be a software problem. Cell phones and smart switches do not connect to the internet. They will connect to the router, and I can see them if I am on the local network, but I am unable to see them if I am away from the house, which defeats the point of having switches to control certain things in the house when I'm not here. Still can connect to my R7000 just fine, with not problems at all. If this isn't fixed by Saturday, hopefully Best Buy or Netgear will give me a refund. I'll be highly pissed if I paid $300 for a switch. I'm already mad I had to pay to ship my other routher to them. I should have just returned it and got a refund and bought a router that works.
- Did you try any of the suggestions I previously gave as I didn't get a response about any of them. If it was identified as a bug there is no way it'd be available by the weekend
Netduma-Fraser:
Yes, I tried everything you said, plus everything everyone else has suggested. Spent almost 2 hours on the phone with tech support on the first router, no dice. My case is still open, so I sent them an update. Guess we'll see what they say this time.
So it's been over a week since my last update. Sat on the phone again with tech support for a little over an hour, apparently they don't document troubleshooting steps, because the tech kept wanting me to try everything that was already tried. It was actually starting to make me mad that I was even on the phone with them. Finally after repeatedly telling her that everything she wants me to try has already been done, she had me take a few screen shots and escalated the case to engineering. So it's been almost a month now and I have $300 paper weight at this point. Hopefully engineering can figure out what it is. I can't believe I'm the only one that is having this problem.