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Forum Discussion
Very Disappointed with XR500
Purchased a XR500 a couple days ago to upgrade an older R7000, really had high hopes for the router, but to my dismay it looks like I will be returning it. Setup went smooth, it was after the set up...
No other way to contact as far as I am aware. Have they escalated your issue at all after we passed your details on? If not you should ask for them to do so.
I was told it was escalated, to who it was escalated I have no idea. But apparently who ever has it now, doesn't know what to do either since it's been about 3 months since it was escalated.
- I'd suggest you ask them to take the router back for testing and provide a replacement in the meantime. I don't know if they will but thats the best option if they can't reproduce.