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Forum Discussion

kaitech's avatar
kaitech
Aspirant
Aug 20, 2018

XR500 DHCP issue

I've had this router for 4 months now and it works fine most of the time. Once in a while I'll notice that some LAN devices become unresponsive, when I look into the issue it turns out that they have...
tekonsite's avatar
tekonsite
Apprentice
Jan 02, 2021
I think more and more people need to express their experiences with Netgear and the XR series routers like @mrbuckweet and @lamcity. I think if we keep expressing the issues on this forum they will eventually take notice. I also recommend you express your opinions on social media sites (Twitter, Instagram and Facebook) like @nighthawkprogaming, netgear, @netduma. Any site that advertises the XR500 and XR700 series Nighthawk routers. If everyone on this forum starts to add their stories about the horrible firmware experiences and lack of support the word will get out and they will take notice. As customers we should not sit idle and wait for large companies like Netgear to take our money and provide a poor product. It is not @Netduma-Frasers fault, as he has expressed he is trying to get the devs to take notice. Let's get the word out to social media and see if Netgear steps up and claims accountability of their products and fixes these issues that has been going on since 2018.
TimChang's avatar
TimChang
NETGEAR Employee
Jan 04, 2021

tekonsite We are looking the DHCP issue, but unfortunately we can't reproduce it in our lab. We need the debug logs to further look into the issue. Please help us to collect the logs, we will look into it and find out the root casue. Thanks for your comments.