NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma_Jack
Aug 11, 2018NetDuma Partner
Radiax - there's a newer version of the beta firmware. I will send this to you now via PM.
psykixx
Aug 12, 2018Star
I've been running the beta firmware for a few weeks now, and all had been fine until yesterday. Had internet stop responding on all devices, despite the modem being fine.
Reboot of XR500 and EX8000 were required to restore internet connection.
Wouldn't mind trying the newer version too, thanks :-)
- Netduma-FraserAug 12, 2018NetDuma PartnerSent you a PM.